Welcome to Baseball Pro Sales! We’re here to help you with any questions about our professional baseball and softball equipment. Below you’ll find answers to our most common questions about products, shipping, payments, and more.
Product Questions
What types of baseball and softball equipment do you offer?
We specialize in professional-grade equipment including:
- Catcher’s gear (adult and intermediate)
- Baseball gloves (all positions including 1st base mitts and catcher’s mitts)
- Fastpitch and slowpitch softball gloves
- Baseballs and softballs (including batting cage balls)
- Batting gloves and helmets
- Training equipment
How do I choose the right glove size?
Our gloves come in various sizes based on position and age group. For adult players:
- Catcher’s mitts: 32.5″-34.5″
- 1st base mitts: 12″-13″
- Fielding gloves: 11.5″-13″ depending on position
Are your products authentic Rawlings equipment?
Yes! As an authorized Rawlings Store, all our products are 100% authentic and covered by manufacturer warranties.
Shipping & Delivery
Where do you ship from?
All orders ship from our warehouse in Stockton, California (3183 Freed Drive, Stockton, CA 95202).
What shipping options do you offer?
We offer two shipping methods:
- Standard Shipping ($12.95): Via DHL or FedEx with 1-2 day processing and 10-15 day delivery after shipping
- Free Shipping: For orders $50+ via EMS with 1-2 day processing and 15-25 day delivery after shipping
Do you ship internationally?
Yes! We ship worldwide except for select regions in Asia and remote areas. International orders may be subject to customs fees which are the customer’s responsibility.
How can I track my order?
You’ll receive a confirmation email with tracking information as soon as your order ships. For any delivery issues, contact our customer service team.
Payments & Orders
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Can I change or cancel my order after placing it?
We process orders quickly to get you your gear fast! Contact us immediately at [email protected] if you need to make changes – we’ll try our best if your order hasn’t entered processing.
Returns & Exchanges
What is your return policy?
We offer a 15-day return window from the delivery date. Items must be unused and in original packaging. Contact us to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
How long do refunds take?
Once we receive your return, refunds are processed within 3-5 business days to your original payment method.
Customer Support
How can I contact customer service?
Email us anytime at [email protected]. Our baseball experts are happy to help with product recommendations, order issues, or any other questions.
Do you offer team discounts?
Yes! We offer special pricing for team orders. Contact us with your needs and we’ll create a customized quote.
Are there ways to save on my order?
Absolutely! We recommend:
- Ordering $50+ to qualify for free shipping
- Checking our rotating flash sales for bundle deals
- Following us on social media for exclusive promotions
Still have questions? Our team of baseball equipment experts is ready to help you gear up for your best season yet! Contact us at [email protected].