Privacy Policy

Welcome to Rawlings Store – Baseball Pro Sales (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website baseballprosales.com or make purchases from our online store.

1. Information We Collect

We collect various types of information to provide and improve our services to you:

• Personal Information: When you make a purchase or create an account, we collect your name, email address, shipping/billing address, payment information, and phone number.
• Transaction Information: Details about products you purchase, payment method, and order history.
• Device and Usage Information: IP address, browser type, operating system, referring URLs, device information, pages visited, and other usage data.
• Communication Data: Records of your communications with our customer service team.
• Team Purchase Information: For team orders, we may collect additional information about team members or organizational details.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders for baseball and softball equipment
• To provide customer support and respond to inquiries
• To improve our website, products, and services
• To prevent fraud and enhance security
• To comply with legal obligations
• To send you important account/purchase-related communications
• For internal business analytics and reporting

3. Data Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: With third parties who perform services on our behalf (payment processors, shipping carriers, IT services).
• Legal Requirements: When required by law or to protect our rights and safety.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.
• Team Purchases: With team managers/coaches regarding team orders, when applicable.

We do not sell your personal information to third parties for marketing purposes.

4. International Data Transfers

As we serve customers globally (except select Asian regions and remote areas), your information may be transferred to and processed in countries other than your own. We implement appropriate safeguards to ensure your data remains protected.

5. Data Security

We implement robust security measures to protect your information:

• SSL encryption for all data transmissions
• PCI-compliant payment processing with 256-bit encryption
• We do not store full credit card details on our servers
• Regular security assessments and monitoring

While we take reasonable precautions, no internet transmission is completely secure. Please protect your account credentials and notify us immediately of any unauthorized access.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access, correct, or update your account information
• Request deletion of your personal data (subject to legal requirements)
• Opt-out of marketing communications
• Object to or restrict certain data processing
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us at [email protected].

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and login information
• Analyze website traffic and usage patterns
• Improve website functionality and user experience

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.

8. Children’s Privacy

Our website is not directed to children under 13 (or 16 in some jurisdictions). We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete the information.

9. Changes to This Policy

We may update this Privacy Policy periodically. The “Last Updated” date at the top indicates when changes were made. We encourage you to review this policy regularly.

10. Contact Us