At Rawlings Store – Baseball Pro Sales, we stand behind the quality of our baseball and softball equipment. We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we offer a straightforward returns and exchanges process.

Our Return Policy

You may return most items within 15 days of receiving your order for a refund or exchange. To be eligible for a return:

  • Items must be unused and in their original condition
  • Original packaging must be intact
  • Proof of purchase is required

Important Note:

For health and safety reasons, we cannot accept returns on the following items:

  • Batting helmets (due to hygiene concerns)
  • Batting gloves (if removed from original packaging)
  • Any personalized or custom-ordered equipment
  • Used or damaged items

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

Step 1: Contact Our Customer Service

Email our returns team at [email protected] within 15 days of receiving your order. Please include the following information in your email (or use our template below):

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Rawlings Store Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]).

Item(s) to be returned: [Product Name(s) and Quantity]

Reason for return: [Please specify]

For exchanges, please specify the replacement item(s) you would like: [Product Name(s) and Quantity]

Please let me know the next steps.

Thank you,

[Your Full Name] [Your Contact Information]

Step 2: Receive Return Authorization

Our team will review your request and email you a Return Authorization Number (RAN) along with return instructions within 1-2 business days.

Step 3: Package and Ship Your Return

Carefully package the item(s) in their original packaging and include all accessories. Affix the provided return label to your package and ship it to:

Rawlings Store Returns
3183 Freed Drive
Stockton, US 95202

Return Shipping Costs:

  • For returns due to our error or defective items: We will cover return shipping costs
  • For all other returns: Customer is responsible for return shipping costs

Refund Processing

Once we receive and inspect your returned item(s), we will process your refund or exchange:

  • Refund Timing: 3-5 business days after we receive your return
  • Refund Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Original Shipping Fees: Non-refundable unless the return is due to our error

Exchange Processing

For exchanges:

  • We will ship your replacement item(s) once we receive and process your return
  • Standard shipping rates apply unless the exchange is due to our error
  • If the replacement item costs more, you will need to pay the difference
  • If the replacement item costs less, we will refund the difference

Damaged or Defective Items

If you receive a damaged or defective item:

  1. Contact us immediately at [email protected]
  2. Include photos of the damage or defect
  3. We will arrange for a replacement or refund at no additional cost to you

International Returns

For customers outside the United States:

  • You are responsible for return shipping costs and any applicable customs fees
  • We recommend using a trackable shipping service
  • Refunds will be processed in US dollars; exchange rates may affect the final amount

Need Help? Our customer service team is here to assist you with any questions about returns or exchanges. Contact us at [email protected] and we’ll be happy to help.