At Rawlings Store – Baseball Pro Sales, we’re committed to providing baseball and softball players worldwide with top-quality equipment and exceptional service. Our shipping and returns policies are designed to ensure you receive your gear promptly and have peace of mind with every purchase.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays) from our warehouse in Stockton, California.

Shipping Options

We offer two convenient shipping methods to meet your needs:

1. Standard Shipping

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after shipment
  • Cost: $12.95 USD
  • Best for: Customers who need their equipment faster

2. Free Shipping

  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipment
  • Cost: FREE for orders over $50 USD
  • Best for: Budget-conscious customers who can wait longer

International Shipping

We ship globally (excluding some Asian and remote regions). International customers should note:

  • Customs fees, taxes, or import duties are the customer’s responsibility
  • Delivery times may vary based on destination country customs processing
  • We recommend using trackable shipping for international orders

Returns & Exchanges Policy

We stand behind the quality of our baseball and softball equipment. If you’re not completely satisfied with your purchase, we offer a straightforward returns process.

Return Eligibility

  • Returns must be initiated within 15 days of receiving your order
  • Items must be unused and in original condition
  • Original packaging must be intact
  • Proof of purchase is required

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Batting helmets (due to hygiene concerns)
  • Batting gloves if removed from original packaging
  • Personalized or custom-ordered equipment
  • Used or damaged items

How to Return an Item

Follow these simple steps to process your return or exchange:

Step 1: Contact Customer Service

Email our returns team at [email protected] within 15 days of receiving your order. Include the following information:

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Body:
Dear Rawlings Store Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]).

Item(s) to be returned: [Product Name(s) and Quantity]
Reason for return: [Please specify]

For exchanges, please specify the replacement item(s) you would like: [Product Name(s) and Quantity]

Please let me know the next steps.

Thank you,
[Your Full Name]
[Your Contact Information]

Step 2: Receive Return Authorization

Our team will review your request and email you a Return Authorization Number (RAN) along with return instructions within 1-2 business days.

Step 3: Package and Ship Your Return

Carefully package the item(s) in their original packaging with all accessories. Affix the provided return label and ship to:

Rawlings Store Returns
3183 Freed Drive
Stockton, US 95202

Return Shipping Costs

  • Our error or defective items: We cover return shipping costs
  • All other returns: Customer is responsible for return shipping costs

Refund Processing

  • Timing: 3-5 business days after we receive your return
  • Method: Issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Note: Original shipping fees are non-refundable unless the return is due to our error

Exchange Processing

  • We ship replacement items once we receive and process your return
  • Standard shipping rates apply unless the exchange is due to our error
  • Price differences will be adjusted (you pay more or receive refund for less)

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected]
  • Include photos of the damage or defect
  • We’ll arrange for a replacement or refund at no additional cost

International Returns

For customers outside the United States:

  • You are responsible for return shipping costs and any customs fees
  • We recommend using a trackable shipping service
  • Refunds are processed in US dollars (exchange rates may affect final amount)

Need Help?

Our customer service team is here to assist with any questions about shipping, returns, or exchanges. Contact us at [email protected] and we’ll be happy to help.

Play hard, play smart, and know that Rawlings Store has your back with every purchase!